Cancellation Policy

Effective Date: August 15, 2026 Please review this policy before purchasing or booking a Lumenitas service. ## Booking Appointments are confirmed once payment has been received and the booking has been completed. Lumenitas services are generally provided online unless otherwise stated. For ongoing services, programs and partnerships, the initial booking or purchase establishes the engagement. Subsequent sessions may be arranged directly with Virginia by email where the applicable offering provides for this. ## Cancellation & Rescheduling To cancel or reschedule a session, please contact me at least **48 hours before the scheduled start time**. Sessions may be rescheduled once, subject to availability, when the request is made at least 48 hours before the scheduled start time. Cancellations or rescheduling requests made less than 48 hours before the scheduled start time are not eligible for a refund or rescheduling. Missed sessions and no-shows are treated as late cancellations and are not eligible for a refund or rescheduling. ## Late Arrival Sessions begin and end at their scheduled times. If you arrive late, the session will ordinarily still end at the originally scheduled time. ## Refunds Lumenitas services are non-refundable once purchased, except where a refund is required by applicable law. By completing a purchase or booking, you acknowledge and agree to this policy. ## Emergencies In exceptional circumstances, including genuine emergencies, an accommodation may be considered at Virginia's discretion. ## If Lumenitas Needs to Reschedule If Virginia needs to cancel or reschedule a session, you will be offered the opportunity to reschedule at no additional cost or, where applicable, receive a refund. ## Ongoing Services and Partnerships For the Lumenitas Method Cycle, Method Cycle Intensive and Transformational Partnership, session timing may be arranged directly between the client and Virginia. The Method Cycle and Method Cycle Intensive follow the structure of the Lumenitas Method Cycle. The Transformational Partnership is intentionally responsive and may draw from any element, modality or area of the Lumenitas work according to the client's needs and the direction of the engagement. Unless otherwise agreed, the cancellation and rescheduling provisions above apply to individual sessions within ongoing engagements. Any bespoke terms agreed in writing for a particular consulting engagement or partnership will take precedence where applicable.

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